What is Platinum Plus?
Troubleshoot and fix on desktops :
- Patch management
- Antivirus/antispyware
- Temp file deletion
- Disk defragmentation
- Asset/inventory reporting
- Portal Access
- Remote trouble shooting and fix
Troubleshoot and fix on servers:
- 24/7 monitoring
- Patch management
- Antivirus/antispyware
- Preventive maintenance for Exchange/Active Directory
- SOPs for correction before escalation
- Two-way Integration with PSA (AutoTask, ConnectWise)
- Limited administration
- Remote troubleshoot and fix (alert resolution)
- Move/add/change user groups
- Optional: Remote network device management
Services Matrix
| Activity | GOLD | PLATINUM | PLATINUM PLUS |
| 24/7 monitoring and alerting - servers & network devices |  |
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| Integration with Connectwise & AutoTask | |
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| Operations portal | |
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| Preventative maintenance on desktops | |
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| Pro-active maintenance on servers | |
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| Patch management on servers & desktops | |
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| Asset inventory reports | |
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| Reports | |
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| Bundled Trend Micro Office Scan 8.0 | |
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| Troubleshooting and fix - servers |  |
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| Troubleshooting and fix - desktops | |
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